Terms & Conditions
Welcome to Elmee Kidswear!
By accessing or purchasing from our website (www.elmeekidswear.com) or through our social media platforms, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
1. General
These Terms and Conditions govern your use of the Elmee website and your relationship with Elmee Kidswear (“we”, “our”, or “us”).
By using our website, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our site.
We may update or modify these Terms at any time without prior notice. Continued use of the site following such changes indicates your acceptance of the new Terms.
2. Products & Availability
We take great care to ensure that product descriptions, colors, images, and pricing are accurate. However, slight variations may occur due to photography, screen settings, or material differences.
All products are subject to availability. We reserve the right to modify or discontinue any product without notice.
3. Pricing & Payments
All prices listed are in Sri Lankan Rupees (LKR) and include applicable taxes unless stated otherwise.
We accept secure online payments through trusted third-party payment providers. By submitting payment details, you confirm that you are authorized to use the chosen payment method.
Elmee Kidswear is not responsible for any delays, errors, or issues caused by payment gateways or third-party providers.
4. Orders & Confirmation
Once you place an order, you will receive an order confirmation email.
Please note that this does not guarantee product availability — your order will be processed once payment is verified and stock is confirmed.
We reserve the right to cancel any order in the event of pricing errors, stock unavailability, or suspected fraudulent activity. In such cases, we will notify you and issue a refund if payment has been made.
5. Shipping & Delivery
We aim to dispatch all orders within the timeframes stated on our website. Delivery timelines may vary based on location and courier service.
Elmee is not liable for delays caused by courier partners, incorrect address details, or unforeseen events beyond our control.
Once dispatched, the tracking information will be shared (where available). The risk of loss or damage passes to you upon delivery.
6. Returns & Exchanges
We want you to love every Elmee piece!
Please refer to our Return & Exchange Policy for full details on how to exchange items purchased online or in-store.
We currently do not offer cash refunds, except in the case of faulty or incorrect items.
7. Faulty or Incorrect Items
If an item arrives damaged or incorrect, please notify us within 24 hours of delivery.
We will arrange collection and inspection. If approved, we’ll issue a replacement or refund.
Products showing signs of misuse, normal wear and tear, or reported after the grace period may not qualify.
8. Intellectual Property
All content on this website — including images, text, logos, and designs — is the property of Elmee Kidswear and protected under copyright and trademark laws.
You may not copy, modify, or distribute any content without written permission.
9. Privacy
Your privacy matters to us.
All personal information collected is handled in accordance with our Privacy Policy.
By using our website, you consent to our collection and use of data as described in that policy.
10. Promotions & Discounts
All promotions, discount codes, and offers are subject to specific terms and availability.
Elmee reserves the right to cancel or amend promotions at any time without prior notice.
Discounted or promotional items may not be eligible for exchange unless stated otherwise.
11. Limitation of Liability
While we strive to provide accurate and reliable information, Elmee Kidswear shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services.
Your use of the website is at your own risk.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Sri Lanka.
Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.
13. Contact Us
For any questions, concerns, or feedback regarding these Terms, please contact us:
📧 hello@elmeekidswear.com
📞 0702211701
By using our website or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Last Updated: 20 Oct 2025
Return Policy
At Elmee, we take great pride in the quality and comfort of our garments. Each piece is designed with care to ensure your little one feels happy and confident wearing it.
If you’re not completely satisfied with your purchase, we offer exchanges — please note that cash refunds are not available — subject to the following conditions:
Exchange Conditions
- Exchanges must be requested within 14 days of purchase.
- Items must be in their original condition — unworn, unwashed, and with all tags and packaging intact.
- Items that are damaged, soiled, altered, or show signs of wear will not be accepted.
- Products purchased on sale, at a discount, or as an exchanged item are not eligible for another exchange.
- Proof of purchase (store receipt or online order confirmation email) is required for all exchanges.
- Depending on stock availability, exchanges may be made for a different size, color, or style.
If any of these conditions are not met, your exchange request may be declined.
In-Store Purchases
Items bought at our Elmee retail stores can only be exchanged in-store and cannot be exchanged online.
Please bring the product along with your original receipt to the store where it was purchased.
Online Purchases
For items purchased through our website, please contact us via one of the following channels to request an exchange:
📞 WhatsApp: 0702211701
📩 Direct Message: Instagram or Facebook (@elmeekidswear)
Once your request is reviewed and approved by our team, please send the item to the following address with your details clearly included:
Return Address:
Contact: 0702211701
Include inside and outside the parcel:
- Your full name
- Contact number
- Order number
- Item details
After we receive your package, we’ll inspect the product. If it meets our exchange criteria, we’ll contact you to confirm your preferred replacement (subject to availability).
Please note:
- Items are not reserved for exchange until your return has been received and approved.
- Exchanges can be made for another size, an alternate product (based on stock), or an online e-coupon.
- Delivery charges for sending the item back and receiving the replacement are the customer’s responsibility.
- Elmee is not liable for any damage or loss during transit. Please ensure items are securely packed.
- Only one exchange per order is permitted.
- E-coupons issued for exchanges can only be used for online purchases, and products bought using an e-coupon are not eligible for further exchange.
Processing time:
- Local exchanges: up to 8 business days
- International exchanges: up to 15 business days
Faulty or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please notify us within 24 hours of delivery via WhatsApp or social media DM.
In such cases, Elmee will collect the item(s) from you free of charge and replace or refund the item after inspection.
Please note:
- Items showing signs of misuse, neglect, or normal wear and tear will not qualify as faulty.
- Reports made after 24 hours of delivery may not be eligible for replacement or refund.
At Elmee, we’re committed to making every shopping experience smooth and joyful. Thank you for understanding and supporting our small business!
Privacy Policy
At Elmee, your privacy is very important to us. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase with us.
1. Information We Collect
We may collect, store, and use the following types of personal information:
(a) Website Usage Information: Details about your device and visits to our website (such as IP address, browser type, referral source, time spent, and pages viewed).
(b) Transaction Information: Details relating to purchases or communications with us, including order details and preferences.
(c) Personal Details: Information you provide when creating an account or placing an order—such as your name, address, email, phone number, and payment details.
(d) Subscription Information: Information you share when subscribing to our newsletters or promotional updates.
(e) Additional Information: Any other information you voluntarily provide, such as survey responses or customer service inquiries.
By using our website, you consent to our use of this information in accordance with this policy.
2. Cookies
Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small files stored on your computer that track preferences and improve navigation.
You can disable cookies through your browser settings, but please note that doing so may affect website functionality.
3. How We Use Your Information
Your personal information helps us to:
- Administer and improve our website.
- Process and deliver your orders.
- Send you invoices, confirmations, and service-related messages.
- Respond to your inquiries and customer service requests.
- Send marketing updates, newsletters, or offers (only if you’ve opted in).
- Prevent fraud and ensure secure online payments.
- Analyse website usage and improve our services.
We only collect and use personal data that is necessary for these purposes.
4. Disclosing Your Information
We may share your information only when necessary to complete your orders or as required by law.
This may include sharing with:
- Our trusted employees or service providers (e.g., delivery or payment partners).
- Legal authorities, if required by regulation or to protect our rights.
We will never sell or rent your personal information to third parties.
5. Payment Processing
All online payments are handled securely through our third-party payment providers. We share only the necessary information required to process your payment. Your payment details are encrypted and not stored on our servers.
6. Data Security
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.
However, no online platform can guarantee absolute security, and by using our website, you acknowledge this inherent risk.
7. International Data Transfers
Some of our service providers may be located outside your country. By using our website, you consent to the transfer of your data to these locations, which may not have the same data protection laws as your country.
8. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or outdated information.
- Opt out of marketing communications at any time.
- Request deletion of your personal data.
To exercise these rights, please contact us at hello@elmeekidswear.com with your name and email address for verification.
9. Children’s Privacy
Elmee does not knowingly collect personal information from children under 16. If you are under 16, please do not register or provide personal data. Parents or guardians may make purchases on behalf of children.
10. Updates to This Policy
We may update this Privacy Policy from time to time by posting a new version on our website. Please review it periodically to stay informed.
11. Contact Us
If you have any questions about our Privacy Policy or how we handle your information, please reach out to us at:
📧 hello@elmeekidswear.com
12. Data Deletion Requests
You may request deletion of your personal data by emailing hello@elmeekidswear.com with the subject line “Data Deletion Request”.
We will delete your data within 30 days, unless retention is required for legal or transactional reasons.
Effective Date: 20 Oct 2025
Elmee Kidswear is committed to keeping your information safe, private, and used only in ways that serve you better.